All software, website packages and hosting services on this website come with advance payment plan. We have 48 Hours refund policies for our hosting services. Customers must place their request within 48 hours from the time of placing the order to get refund processed.
In case of website services we offer 24 hours refund option in case of incorrect order placed. This condition is applicable before the order gets into processing. You get confirmation from us about order processing. If customers fail to make refund request within 24 hours of placing the order then no amount is refunded.
In case of some software applications we allow direct download link due to this we do not consider any refund request. Even if the order was placed by mistake and the product is downloadable in nature no refund request is considered. In this case we request customers to read the product information and instructions carefully before making a purchase on this website.
Refunds are applicable only in case of software applications that are not processed from our end. If the order is processed and communication is sent to customer, there is no refund issued. If the order was placed by mistake and the customer initiates refund request (sent to our official email id) refunds are made after deducting 25% of processing charges. Processing fee is also waived in limited cases after reviewing the case by the Softrock.
Refund is not processed if the customer placed an order for an incorrect order and the product delivery is initiated or the order is processed.